How we use your information
This privacy notice tells you what to expect when Color-Eight.com, Colour-Eight.com, Color-Ocho.com or other sites operated by ebooster limited, collects personal information. It applies to information we collect about:
- visitors to our websites
- complainants and other individuals in relation to a data protection or freedom of information complaint or enquiry
- people who use our services, eg who subscribe to our newsletter or request information from us
- job applicants and our current and former employees
Visitors to our websites
When someone visits www.color-eight.com we collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. We collect this information in a way which does not identify anyone. We do not make any attempt to find out the identities of those visiting our websites. We will not associate any data gathered from this site with any personally identifying information from any source. If we do want to collect personally identifiable information through our website, we will be up front about this. We will make it clear when we collect personal information and will explain what we intend to do with it.
Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site.
Here are the cookies we use on this site:
Google Analytics cookies _utma, _utmb, _utmc, _utmz
To record how many people are using the Color-Eight websites and how they move around the site once they have arrived: _utma tracks how many times (if any) you have visited the Color-Eight websites before. _utmb and _utmc are connected, and track how long you stay on the site. _utmz tracks identifies where you have come from, eg from a search engine or from another website.
So that service is available when you want it and fast, we measure numbers and volumes of visitors.
Data stored by cookies
No personal information about you, just information about your computer and your browser.
Duration of cookies
_utma: Expires two years after your last visit to this site.
_utmb: Expires 30 minutes after your visit, or after 30 minutes of inactivity.
_utmc: Expires when you close your browser.
_utmz: Expires six months after it was last set.
Click here for an overview of privacy at Google (link tohttp://www.google.com/intl/en/policies/privacy/)
Color Eight site cookie acceptance cookie_accepted
This allows our site to track your opt-in acceptance to let us set cookies on your computer. Note, this is browser specific and will be reset if you have set your options to delete cookies when you shut down your browser.
Data stored by cookies
cookie_accepted – whether you have opted in to let us place cookies on your computer
Duration of cookies
cookie_accepted – 2 years, or until browser restart (if you have set your browser options to delete cookies)
Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visitwww.allaboutcookies.org .
To opt out of being tracked by Google Analytics across all websites visittools.google.com/dlpage/gaoptout.
We embed videos from our official YouTube channel using YouTube’s privacy-enhanced mode. This mode may set cookies on your computer once you click on the YouTube video player, but YouTube will not store personally-identifiable cookie information for playbacks of embedded videos using the privacy-enhanced mode. To find out more please visit YouTube’s embedding videos information page.
The search engine on our website is designed to be as easy to use as possible. It does not set cookies.
People who make a complaint to us
When we receive a complaint from a person we make up a file containing the details of the complaint. This normally contains the identity of the complainant and any other individuals involved in the complaint.
We will only use the personal information we collect to process the complaint and to check on the level of service we provide.
We do compile and publish statistics showing information like the number of complaints we receive, but not in a form which identifies anyone.
We usually have to disclose the complainant’s identity to whoever the complaint is about. This is inevitable where, for example, the accuracy of a person’s record is in dispute. If a complainant doesn’t want information identifying him or her to be disclosed, we will try to respect that. However, it may not be possible to handle a complaint on an anonymous basis.
We will keep personal information contained in complaint files in line with our retention policy. This means that information relating to a complaint will be retained for four years from closure. It will be retained in a secure environment and access to it will be restricted according to the ‘need to know’ principle.
Similarly, where enquiries are submitted to us we will only use the information supplied to us to deal with the enquiry and any subsequent issues and to check on the level of service we provide.
When we take enforcement action against someone, we may publish the identity of the defendant in our Annual Report or elsewhere. Usually we do not identify any complainants unless the details have already been made public.
People who use Color-Eight services
Color-Eight offers various services to our stakeholders. For example, we send out publications and distribute an electronic newsletter. Occasionally we use a third party to deal with some publication requests, but they are only allowed to use the information to send out the publications.
We have to hold the details of the people who have requested the service in order to provide it. However, we only use these details to provide the service the person has requested and for other closely related purposes. For example, we might use information about people who have requested a publication to carry out a survey to find out if they are happy with the level of service they received. When people do subscribe to our services, they can cancel their subscription at any time and are given an easy way of doing this.
Job applicants, current and former Color-Eight employees
When individuals apply to work at Color-Eight, we will only use the information they supply to us to process their application and to monitor recruitment statistics. Where we want to disclose information to a third party, for example where we want to take up a reference or obtain a ‘disclosure’ from the Criminal Records Bureau we will not do so without informing them beforehand unless the disclosure is required by law.
Personal information about unsuccessful candidates will be held for 12 months after the recruitment exercise has been completed, it will then be destroyed or deleted. We retain de-personalised statistical information about applicants to help inform our recruitment activities, but no individuals are identifiable from that data.
Once a person has taken up employment with Color-Eight, we will compile a file relating to their employment. The information contained in this will be kept secure and will only be used for purposes directly relevant to that person’s employment. Once their employment with Color-Eight has ended, we will retain the file in accordance with the requirements of our retention schedule and then delete it.
Complaints or queries
Color-Eight tries to meet the highest standards when collecting and using personal information. For this reason, we take any complaints we receive about this very seriously. We encourage people to bring it to our attention if they think that our collection or use of information is unfair, misleading or inappropriate. We would also welcome any suggestions for improving our procedures.
This privacy notice was drafted with brevity and clarity in mind. It does not provide exhaustive detail of all aspects of Color-Eight’s collection and use of personal information. However, we are happy to provide any additional information or explanation needed. Any requests for this should be sent to the address below.
Access to personal information
Color-Eight tries to be as open as it can be in terms of giving people access to their personal information. Individuals can find out if we hold any personal information by making a ‘subject access request’ under the UK Data Protection Act 1998. If we do hold information about you we will:
- give you a description of it;
- tell you why we are holding it;
- tell you who it could be disclosed to; and
- let you have a copy of the information in an intelligible form.
To make a request to Color-Eight for any personal information we may hold you need to put the request in writing addressing it to our Information Governance department, or writing to the address provided below.
If you agree, we will try to deal with your request informally, for example by providing you with the specific information you need over the telephone.
If we do hold information about you, you can ask us to correct any mistakes by, once again, contacting the Information Governance department.
Disclosure of personal information
In many circumstances we will not disclose personal data without consent. However when we investigate a complaint, for example, we will need to share personal information with the organisation concerned and with other relevant bodies
Links to other websites
This privacy notice does not cover the links within this site linking to other websites. We encourage you to read the privacy statements on the other websites you visit.
Changes to this privacy notice
We keep our privacy notice under regular review. This privacy notice was last updated on 12-Dec-16.
How to contact us
Information Governance Department
20 Queen Elizabeth Street